Sunday, April 15, 2007
Interaction Design
We have all heard the term “interaction design.” We live in the world where the interaction between humans and computer systems has become a part of daily reality, almost a routine. The better, the more usable an interactive system is, the better the user experience. The users are the driving force for technology. To make it usable, it requires considering their needs, goals, tasks performed to reach those goals, environments in which they interact with systems or even preferences. In following the variety of guidelines contributing to successful interaction design, it is important to remember that “the user is not like me” to keep us on track with the user.
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Let's face.. the driving force behind design is the client, not the user (and to a lesser extent, designers and programmers drive the process). I recently sat in on an ecommerce meeting as a volunteer usability engineer and interaction designer. The meeting mostly consisted of the team jotting down notes from the owners son, most of which had nothing to do with the user experience on the site. We took a half hour to talk about adding water marks to pictures so that competitors wouldn't steal photos from a web site- and gave less than 5 minutes to making the checkout process easy for the user. Is something wrong here???
From an idealists viewpoint, I agree with you (Anna) that the user should drive the design process- but we have a long way to go!
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